Refund policy

At Lunelle, we want you and your little one to love what you receive. If something isn't right, we're here to help.

Return Window

You may request a return or exchange within 5 days of receiving your order. Requests made after this window unfortunately cannot be accepted.

Eligibility for Returns

To be eligible for a return, items must be:

  • Unused, unwashed, and unworn

  • In their original condition with all tags attached

  • In the original packaging

Items that are used, washed, altered, or damaged after delivery are not eligible for return.

How to Start a Return

  1. Contact us at returns@lunelle.baby with your order number and photos of the item(s).

  2. Our team will review your request and confirm eligibility within 2–3 business days.

  3. Once approved, we'll arrange pickup or provide instructions for sending the item back to us.

Return Shipping Costs

  • Wrong item, defective, or damaged on arrival: Lunelle covers the return shipping cost.

  • Change of mind, wrong size ordered, or other personal reasons: The customer covers the return shipping cost.

Refunds

Once your returned item is received and inspected, we'll notify you of the approval status of your refund.

  • Prepaid orders: Refunds are issued back to the original payment method.

  • Cash on Delivery (COD) orders: Refunds are issued via bKash or bank transfer. You'll be asked to share your preferred account details once the return is approved.

Approved refunds are typically processed within 7–10 business days.

Exchanges

Need a different size or color instead of a refund? Let us know when you contact us — we're happy to arrange an exchange, subject to stock availability.

Exchange shipping follows the same cost rules as returns above.

Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or clearance

  • Items damaged due to customer misuse, washing, or normal wear and tear

  • Gift cards, if applicable

Questions?

If you have any questions about your return or refund, reach out to us at info@lunelle.baby and our team will be happy to help.