Shipping policy

We want every Lunelle order to reach you safely, smoothly, and with care.

Order Processing

All orders are carefully prepared and packed before dispatch. Orders are typically processed within 1–3 business days after they are placed.

During launches, sales, holidays, or periods of high order volume, processing may take a little longer. We’ll keep you updated if there are any unexpected delays.

Shipping Times

Once your order has been dispatched, delivery times may vary depending on your location and the shipping service selected at checkout.

Estimated delivery times will be provided during checkout where available.

Please note that delivery times are estimates and may be affected by customs, weather, carrier delays, or other circumstances outside our control.

Shipping Confirmation

Once your order has been shipped, you’ll receive a confirmation email with tracking information when available.

You can use the tracking details to follow your order’s journey.

Customs & Duties

For international orders, customs duties, taxes, or other import charges may apply depending on your country.

Any applicable customs fees or import charges are the responsibility of the customer.

Delivery Issues

If your order appears to be delayed or has not arrived within the expected delivery window, please contact us with your order number and we’ll be happy to help.

If your tracking shows that the package has been delivered but you cannot locate it, please first check with household members or your local delivery carrier.

Questions About Shipping?

If you have any questions about your order or shipping, please contact our customer support team. We’re always happy to help.